When an item is on Pre-Order, it means the item has yet to be released, and is still being produced. It might be due to the product being new, or due to stocking issue.
For more information about the item you are Pre-Ordering, please either refer to the product page or contact us at email@example.com
If your inquiry is about the shipping date of the Pre-Ordered item, please first check the product page as we always provide an estimated shipping time there. Note that the estimated shipping date is subject to change but we do our best to have the products ready as soon as possible.
If you have pre-ordered an item and the estimated shipping date changes, you will be notified. Note that you will always have the option to cancel your order before it ships out.