If our cable is not working properly with your device, here are some possible reasons and quick fixes that you may consider:
1. The chip inside might be broken. In this case, we recommend getting a new cable.
2. The current device's software doesn't have the newest update installed. Updating your software might solve the issue.
3. Dirt or debris have accummulated in the charging port and/or in the charging head. To clean it, wipe swiftly with a small amount of rubbing alcohol.
We also suggest testing the cable with different devices and power adapters to determine the root cause. If the issue is coming from the cable, feel free to reach out to our support tea for further assistance.