Warranty Policy
1. Applies strictly to the Clear/ClearX clear phone case only (excludes related accessories, e.g., buttons,
camera rings, lanyards, and lanyard rings).
2. Warranty service can be requested through the official website, or in-person at RHINOSHIELD direct
retail stores in Taiwan.
3. Clear/ClearX clear phone cases come with a lifetime anti-yellowing warranty if yellowing occurs over
time.
4. No pre-registration required; warranty coverage activates automatically upon order completion.
5. Original proof of purchase is required (originals, physical copies, or digital files are all accepted).
6. RHINOSHIELD covers all shipping costs for warranty replacements.
7. Discoloration, stains (including print ink wear), and aesthetic wear caused by personal usage
scenarios are not covered under warranty.
8. Replacements are strictly limited to the exact same product. If the specific model has been
discontinued or sold out, replacements with other products, returns, and refunds cannot be
processed.
9. Applies only to products purchased through the RHINOSHIELD official website, direct retail stores,
and authorized resellers. *Excludes any free promotional items.
Assessment Criteria
Place the Clear/ClearX clear phone case on a plain white sheet of A4 paper under white daylight/fluorescent lighting and take a photo to evaluate the degree of yellowing.
How to Apply
Official Website
Step 1: Register for an account on the RHINOSHIELD official website, and verify the yellowing of
your Clear/ClearX clear case according to the assessment criteria before proceeding with
your warranty claim.
Step 2: Access the customer service contact form, fill out all required fields, and submit it.
Step 3: Check the email address provided in the form to confirm receipt of the confirmation
email, and keep it saved for future reference during verification.
Step 4: Thank you for completing the form. Your warranty claim has been submitted, and
RHINOSHIELD customer service will contact you shortly.
Directly Operated Stores (Taiwan)
Step 1: Please ask the customer to complete membership registration on the official
RHINOSHIELD website before proceeding with the warranty application.
Step 2: Under a pure white fluorescent light, check whether the Clear/ClearX clear phone case
has yellowed.
Step 3: After confirming that the yellowing meets the warranty criteria, provide a replacement
product under warranty.
Important Notice
You must provide the specific photo requested: Place the product on a clean sheet of A4 paper, capture clear photos of the yellowed case under white daylight/fluorescent lighting conditions, and upload them to the designated field in the submission form.
Frequently Asked Questions
Q: Can I request a replacement for a different phone model, design, color, or product line when
applying for the anti-yellowing warranty?
A: Warranty claims are strictly limited to a replacement of the identical model and product. Requests to
switch to another design, color, or specification cannot be accommodated.