You can select an appropriate level of data processing based on your needs to handle specific data without having to delete your member account directly.
Data Processing Levels
Level 1 | Unsubscribe
Stop receiving newsletters, marketing messages, or notifications. This will not affect your member
account or other personal data.
Level 2 | Third-Party Social / Messaging Platform Data Processing
Process data linked between third-party social media or messaging platforms (such as LINE,
Facebook, and Instagram) and your RHINOSHIELD member account.
For example:
- LINE: Unlink from your member account and process data controlled by us according to relevant
procedures.
- Other Platforms: Third-party platform accounts that cannot be linked to a member account,
phone number, or other identifiable information may not be proactively identified and deleted
by RHINOSHIELD.
Level 3 | Account Deactivation
Deactivate your member account while retaining related orders and personal data.
Level 4 | Account and Personal Data Deletion
Delete your RHINOSHIELD member account and associated personal data. Identifiable data linked
to your member account across other systems or third-party platforms will be deleted or
anonymized within feasible limits according to relevant procedures.
Application Process
1. Select the data processing level you require (Level 1–4).
2. Contact us via the customer service channels provided on the official website for your region.
* Regions with AI-powered customer service (France, Germany, USA, Japan, Taiwan): Please submit your
request via the AI customer service tool located on the right side of the website.
* Other regions (Spain, Europe, UK, Asia, Thailand, South Korea): Please submit your request via the
"Contact Us" or "Customer Service Form" on each regional website.
3. Upon receiving your application and completing necessary identity verification, we will process your request in accordance with applicable data protection regulations and privacy policies. Processing is generally completed within 10 business days; application procedures and timeframes may vary depending on the data processing level.
4. Once processing is complete, accessible account features and services will vary based on your selected data processing level.
Additional Note | Level 4 Application Method for Specific Regional Websites
For official website members in regions including France, Germany, Spain, Europe, the UK, the US, Asia, Thailand, and South Korea, if you need to request "Level 4 | Member Account and Personal Data Deletion", you can also apply by clicking Manage Your Data → Right to be Forgotten → Request Personal Data Deletion
If you are a registered member on the official websites for Taiwan or Japan and wish to apply for Level 4 status, please contact us via the customer service channels provided on the official website.
The following steps apply to the aforementioned regions where applications can be submitted using the "Request Personal Data Deletion" function.
Step 1: Go to your RHINOSHIELD account and log in.
Step 2: Scroll down on the Homepage and click on "GDPR compliance".
Step 3: Scroll down and click on "Request personal data deletion".
Step 4: Select "Delete this region" and click "Confirm".
Step 5: Close this message and go to your email inbox (please check your spam folder).
Step 6: Click on the blue button.
Step 7: Click on "Delete my data".
Step 8: You are done. Your GDPR data erasure request will be processed shortly.
※ Important Notice Before Deletion: Deleting your personal data and account will prevent us from continuing to provide warranty services for past orders.
※ Data Retention: Certain data may be retained within necessary limits and timeframes due to applicable laws, regulations, dispute resolution, fraud prevention, or the fulfillment of legal obligations.