Once your payment has been fully cleared, your order begins to process during our business hours (Monday through Friday GMT+8).
If your order has yet to be shipped out, please contact us ASAP and we can help you cancel or change the shipping method of the order.
However, if your order has already been shipped out from our warehouse, there are 2 available options for you to move forward with this:
1. You can place a new order on our website to buy the product you actually need. You can return the wrong product back to us at a later date for a refund. We will only be able to issue the refund when it arrives back to us. This will be the fastest way for you to receive the correct products. Please remember that we offer FedEx for faster shipping as well.
2. You can wait for the wrong order to arrive and send it back to us (or refuse it). We will contact you when we receive it back and then provide you with an option to reship the order with the cost of shipping fee only, or a refund with the exception of the shipping fee of your order
IMPORTANT: FedEx/DHL Express orders cannot be refused and must be returned to us via postage manually as the order will be destroyed on-site if refused. We will not be responsible for any shipping fees incurred from this process.
If you'd like to do a return or exchange, please check our FAQ: Returning and Exchanging for more information.