Why is there "Fraud Suspicion" / "Do Not Honor" ?

Alex -

The payment platform we use has an automated risk assessment. If something unusual about the payment is detected, it may automatically trigger this notification.


Here are a few reasons that may trigger this notification:

  • Using a Proxy
  • Paying from a different country from where the card was issued
  • Billing address does not match the card's billing address
  • Your bank is blocking the payment because you are trying to purchase in another country

If you cannot fix the issue, here are a few things you could try:

  • Use Paypal. Please note that you do not need to have a Paypal account. You can checkout with Paypal "as a guest" (please see FAQ about Paypal)
  • Contact your bank for them to let the payment go through, confirming with them your credit card has not been stolen
  • Try a different credit card

If you still have problems, please do not hesitate to contact us support@evolutivelabs.com and we will see what can be done.

 

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