If your Pre-Order has yet to be shipped out, we will be able to cancel your Pre-Order and process a full refund no problem. Please contact us at email@example.com ASAP, we will do our best to assist you.
If your Pre-Order has already been shipped out, we unfortunately will not be able to make any modifications. You may have to wait until you receive the item in the mail first and then contact us at firstname.lastname@example.org with a few photos of the item and advise the reason for your return in the e-mail. Once we receive your return request, one of our representatives will provide you with further instructions for return.