We have 2 types of policies: General Defect Warranty Policy and Lifetime Replacement Program Policy.
General Defect Warranty Policy
Our General Defect Warranty covers any defect that is the result of manufacturing errors. This does not include installation failure, tear, wear, and etc.
Lifetime Replacement Program Policy
Our Lifetime Replacement Program covers any damage that is the result of installation failures and daily usage. List of products covered under the program can be found on the website policy page.
Please note for any products that require either one of the policy services we offer, we will always require the following information:
- Your order number (if you purchased from our site or Amazon)
- A valid proof of purchase (if purchased from a reseller)
- At least 2 pictures or video of the item
If you have an issue with your items, please do not throw them away even if they are not usable anymore. We also advise that you keep your receipt or a photocopy of it if the item is purchased from an authorized reseller/distributor.
Please be aware that failure to provide pictures/video and a valid proof of purchase may result in not being able to utilize any of our policies, or not to its full extent.