Non-personalized items purchased on our official website (www.rhinoshield.io) can be returned to us for a refund within 30-days of purchase as long as they are in resellable condition or close to unused condition with their original packaging.
Note that used Screen Protectors cannot be returned. If you have opened the screen protector's packaging, restocking fees will apply.
If your item was NOT purchased on our website, please contact the seller for return (If you have ordered on Amazon, please contact Amazon's support team).
Please note any shipping fees involved in the process will not be refunded.
Some customization fees may be deducted from the total refund for any PlayProof case with a printed back to reimburse for the extra processing. Personalized cases (such as Photo Collage or Quotes) CANNOT be returned.
To start the return process, please contact us with:
- Your Order Number
- 2 photos of the item that you wish to return
- Your current shipping address if you are located in the USA or Canada.
For additional information about our return policy, please visit our return/exchange page on our website.