Non-Design Your Own items can be returned to us for a refund within 30 days of arrival as long as they are in resalable condition or close to unused condition with their original packaging.
Here are some important things to know:
- You MUST contact our customer care team to initiate a refund process, if any item or orders are sent back to our warehouse without a confirmation, the refund may be voided.
- Used Screen/Lens Protectors, and GRIP (adhesive version) cannot be returned if it has been used.
- If your item was NOT purchased on our website, please contact the seller for return (For example, if you have ordered on Amazon, please contact Amazon's support team).
- Except where prohibited by law, for returns in the contiguous United States, RHINOSHIELD will provide a return shipping label and cover the return shipping cost. But a restocking fee of $5 USD will be applied for each return and deducted directly from the refund amount.
- We do not accept product exchanges due to system limitations but do accept returns for refunds.
- Design Your Own items (personalized) CANNOT be returned.
To start the return process, please contact us with your Order Number and reason for return.
For additional information about our return policy, please visit our return/exchange page on our website.