As you've purchased our products from a different reseller, they will have different policies and refund methods.
In order to exchange the product purchased from other sellers, you will need to contact them and follow their return/exchange policies.
We are sorry that we are not able to help more with this.
If they are unable to assist you, please contact us as we are always happy to help if you have any issues with our products. However, we will NOT be able to provide you with a return or exchange.