I bought the product from another seller, can I do a return / an exchange with you?

Alex -

Unfortunately, your payment is with them and not us.

In order to exchange the product purchased from other sellers, you will need to contact them and follow their return / exchange policies. 

We are sorry that we are not able to help more with this.

If they are not responsive, you may still contact us as we are always happy to help if you have any issue with our products. However we can already confirm that we will NOT proceed to a regular return or exchange.

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