If your tracking information is showing that your order is currently being returned to us, it may have been due to one of the following:
- The parcel was attempted to be delivered to your address but no one was present at the time (unclaimed).
- You may have entered an incomplete/wrong address when placing the order (insufficient address).
- The delivery was refused upon delivery attempt (note that you must contact our support team if you are refusing a package for a refund).
- In rare cases, the issue may be from the delivery courier's end.
We will contact you as soon as possible if we have received your returned parcel and offer you either a refund (shipping fees are not refundable) or a reship (shipping fees might apply depending on the reason the package is being returned for).
If you see that your package status is "Returning to Sender", you can contact us and we will try our best to assist you as soon as possible. Be sure to check the shipping address you provided in your order confirmation email and let us know if it is not correct.
Note if the reason for the return is not a fault of ours, you will most likely be responsible for covering the reshipping fee.