Usually, the post office will try their best to meet the estimated shipping time, but unexpected events do happen from time-to-time. There is a possibility that your order may have been mis-routed or re-routed to a different location or that the shipping address was smudged/ripped during the process.
Please check back after a few days and see if there are any updates. If there are none, you may want to get in touch with your local post office directly as they will have the latest information to offer. With your tracking number, they will most likely be able to help you. If you still cannot find anything, please feel free to contact us for further assistance.
Please note that we do not receive more information than what is displayed on the online tracking. Should there be an issue, we will do our best to open an investigation with the post office for you.
In addition to this, the estimated shipping time is not guaranteed and that delays can be expected if your parcel is shipped with Standard Post shipping. The time needed for the country's customs inspections to let your parcel go through is NOT included in the estimated shipping time.
DHL Paket International:
Similar to standard shipping delivery, DHL Paket may be affected by weather conditions, national holidays, or uncommon delivery issues. We recommend you to wait for a few days for any tracking updates for your order.
If you are unable to track with DHL's official website, you can try using 17Track as an alternative instead.
FedEx/DHL Express Shipping:
While FedEx/DHL Express shipping is the most reliable shipping method we have, unexpected events such as weather delays and local holidays that are out of our control may occur. We will advise that you allow 1 to 3 business days for the couriers to work out any unexpected delays.
Should the time of delivery drastically change, please contact us and we will get in touch with FedEx/DHL on your behalf to find out more details. Unfortunately, we may not be able to have any influence on the kind of issues mentioned above.
DISCLAIMER: The estimated time-frame of all shipping methods is NOT guaranteed.