- Standard shipping orders that are placed under the IO website will be packaged, printed, and processed within our warehouse in Taiwan, then dispatched via Chunghwa Post. Once the parcel reaches your country, it will then be forwarded to your local Post office for final delivery (India Post, PHLPost, etc).
- Orders shipping to the United States will be dispatched from our main warehouse in Taiwan to our logistics partner in Illinois via FedEx. Then the package will be forwarded via USPS to you.
Additional shipping information:
- Standard shipping options to Canada or Australia will be dispatched from our Taiwan warehouse and delivered to you via DHL Express
- Standard shipping options to Singapore, Hong Kong, Macao, Malaysia, and South Korea will be dispatched from our Taiwan warehouse and delivered to you via SF Express.
- Express shipments will be shipped out directly to you from our warehouse in Taiwan, and delivered to you under the same express couriers.
- Orders will be shipped from our warehouse situated in France and delivered to you based on your country's local postal couriers (Česká pošta, ΕΛΤΑ, Malta Post, etc).
Additional Shipping Information:
- Orders shipped with DPD Classic Standard Shipping (Signature Required) will be shipped from our France warehouse via DPD couriers and delivered to you by DPD couriers situated within your country, or affiliate postal companies such as SEUR, BRT, PostNord, etc.
- Orders shipped with DHL Paket International will first be forwarded to DHL's central post office within Frankfurt, and then forwarded to your country. Once the package is processed by your country's customs, it will be handed over to the local post offices of your country.
- For DHL Express shipping, your order will be shipped from our France warehouse and delivered to you via DHL couriers. Note that a signature is required on delivery for this service.
- For DPD/DHL Express shipping, your order will be shipped from our France warehouse via DPD and delivered to you via DHL Express couriers. Note that a signature is required on delivery for this service.
- Orders that contain printed/customized items will be prepared and printed from our Taiwan warehouse and shipped via FedEx to our warehouse in France, then forwarded to you via your chosen shipping method.
- Orders that contain in-stock items only (non-personalized items) will be shipped out directly from the France warehouse directly to you.
- If you are shipping to anywhere else (Asia, Africa, Oceania, Middle East, etc.), your order will be dispatched from our main warehouse in Taiwan via Chunghwa Post. Once the parcel reaches your country, it will then be forwarded to your local Post office for final delivery.
- If you are shipping to a country within Europe*, the shipping process will be affected depending on whether your order contains personalized items. This applies to all shipping methods to countries placed on our EU website.
*Updated EU shipping policy:
To provide EU and Non-EU-Member European countries' customers with a more efficient fulfillment procedure, we recommend placing your order from our EU website.
We have implemented new shipping policies to our website to allow you to make payments in Euros, and the shipping fees have also been adjusted accordingly.
If you have any inquiries about this article, please contact us for further assistance.