Where is my order shipped from?

Taylor -

Depending on your location, we will ship from different locations.

For FedEx shipments:

Orders will be shipped from our main warehouse located in Taiwan.

For Standard Post shipments:

If you are located in Canada, or Australia, your order will be dispatched from our warehouse in Hong Kong via our own courier. Once the order reaches your country, it will then be forwarded to your local Post Office for final delivery.

If you are located in the U.S., your order will be dispatched from our main warehouse in Taiwan to our logistics partner in the States via FedEx. Then the shipment will be handled by USPS for final delivery.

(Tracking will not be provided for shipment from Taiwan to our US logistics partner. You will see "Pre-shipment label created" before the parcel is handed over to USPS.)

For everywhere else (Asia, Africa, Europe, New Zealand, Middle East, etc), your order will be dispatched from our main warehouse in Taiwan via Chunghwa Post. Once the parcel reaches your country, it will then be forwarded to your local Post office for final delivery.

Updated shipping policy:
To provide customers with a better quality of service and a more efficient fulfillment procedure, we are making some changes to our shipping policies for EU and Non-EU-Member European countries. We have created a website especially for you!

We recommend customers from EU and Non-EU-Member European countries to visit our new EU website. You will also be able to pay in Euros on the new EU website! Orders placed on the IO website will be shipped from Taiwan directly. The shipping fees have been adjusted with the change of shipping policies.
Visit our EU Website

Please be aware that we sometimes ship items from different location based on inventory, public holidays, or other unforeseen events.

 

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