Depending on your location, we will ship from different locations. On rare occasions, we might ship orders from a different location based on inventory, public holidays, or other unforeseen events.
FedEx or DHL Express orders on both IO & EU websites will be dispatched from our main warehouse located in Taiwan directly to you.
For our international IO website:
- If you are placing an order to the United States, it will be dispatched from our main warehouse in Taiwan to our logistics partner in Illinois via FedEx. Then the package will be forwarded via USPS to you.
- If you are shipping to Canada or Australia, it will be dispatched from our warehouse in Taiwan via DHL Express
- If you are shipping to Singapore, Hong Kong, Macao, Malaysia, and South Korea will be dispatched via SF Express.
- If you are shipping to anywhere else with standard shipping, your order will be dispatched from our main warehouse in Taiwan via Chunghwa Post. Once the parcel reaches your country, it will then be forwarded to your local Post office for final delivery (India Post, PHLPost, etc).
For our international EU website:
- If you are shipping to a country within Europe*, it will depend on the contents of your order and applies to all shipping methods.
- If the order contains a printed/customized case, it will be printed in Taiwan and shipped out via Chunghwa Post to our warehouse in France, then forwarded to you via your country's postal couriers. If it contains in-stock items only, it will be shipped out directly from the french warehouse.
- If your item contains any non-customized/personalized cases, it will be shipped from our warehouse in France directly to you.
- Orders shipped with DHL Paket International will first be forwarded to DHL's central post office within Frankfurt, and then forwarded to your country. Once the package is processed by your country's customs, it will be handed over to the local post offices of your country.
- If you are shipping to anywhere else (Asia, Africa, Oceania, Middle East, etc.), your order will be dispatched from our main warehouse in Taiwan via Chunghwa Post. Once the parcel reaches your country, it will then be forwarded to your local Post office for final delivery.
*Updated EU shipping policy:
To provide EU and Non-EU-Member European countries' customers with a more efficient fulfillment procedure, we recommend placing your order from our EU website (rhinoshield.eu).
We have implemented new shipping policies, and you will also be able to pay in Euros. The shipping fees have also been adjusted accordingly.