We offer two shipping methods, Standard Post (without signature) and Express (FedEx or DHL Express with signature). Note that some countries will not have both of the options available.
For Standard Post, the parcel will be processed by the local postal service in each country (USPS, Singapore Post, Canada Post, India Post, LaPoste, Royal Mail, etc).
If your order is being shipped to Canada or Australia, it will be dispatched from our warehouse in Taiwan via FedEx Express and DHL Express respectively.
For a more secure shipping experience, we suggest you choose a signed service as we will not be responsible for any missing or stolen parcels. If your parcel is marked as delivered by your local couriers, but you don't have the package, we suggest contacting your local post offices for more information.
For FedEx/DHL Express shipping, the delivery time frame is shorter and the tracking system is more reliable. If you choose this method, a signature will be required upon delivery.
If you are in a hurry or if you are worried about your parcel getting lost, we recommend that you choose an express shipping method.
For more information please visit our General Shipping Policy page.