We sincerely apologize if you have received something different than what you have ordered, or your package contains a missing item.
While we always do our best to ensure our items are correctly sent the first time by meticulously scanning each and every item before they are shipped out, it is possible that mistakes might happen.
If this happened to you, contact us right away with your order number and at least 2 clear photos of the products you have received (like the example picture below). This will be very helpful for us to determine the best way to take care of this and speed up the investigation process.
If your package contains missing items, please send us 2 clear photos of all items that you've received including the packaging for us to ensure that it was not tampered with.