If the tracking number does not provide the latest update, here are some of the most likely reasons:
- Your parcel is on the way to the destination, however, the post office has not yet scanned the parcel properly, so the latest status is not showing in tracking website. Please allow a few days for your local post office to update the latest information. You may want to contact your local post office with your tracking number for more details.
- Your parcel has arrived at the customs of your country and is currently under the clearance process during which the postal system is unable to provide any further updates until the customs are done with their work & inspections. We, unfortunately, are not able to tell you how long this process might be since we have no power over the customs of any country.
Please note that for customized/personalized items, the shipping time-frame will need 2 - 6 business days before showing any information as these items have to be printed and shipped from our warehouse in Taiwan.