If your order containing a custom case from our “Design Your Own Case” feature was canceled automatically, this may be because our system had detected that it contains one of the following:
- Copyrighted/Trademarked Images
- Sexual Content
- Offensive Text/Images
The disclaimer about the copyright & licensing policy for our Design Your Own cases appears above the check out button before you add your case to your cart. It also contains a link to our terms of service page, which explains it more in-depth under Section 10 - User Conduct, Intellectual Property Rights & License Grant:
Note that it will take approximately 5 – 15 business days for the refunded amount to be transferred back to you via your payment method.
If you would like to know about our copyrights in further detail, please refer to the following FAQ:
*Note that Batman is used as simply one example of a copyrighted/trademarked character/logo.
Q: Why was my designed case with the image of Batman* rejected?
A: It is because the copyright for this character belongs to DC Comics.
Q: What if I had decided to select Batman’s signature bat silhouette* only as a logo?
A: This will depend on the copyright policies of the brand. If you take a look at DC Comics copyright terms, you will see that they do state that:
“All books, titles, characters, character names, slogans, logos, and related indicia are trademarks of and copyright DC Comics and/or WildStorm Productions, an imprint of DC Comics.”
Q: What if the artwork of Batman* was drawn by another artist instead? And I’ve gotten permission from the artist to use his/her art on the case?
A: Although permission is granted by the artist to use their artwork, the copyright of the fictional character still belongs to DC Comics.
However, note that if you are printing a logo of your company or university, you are able to obtain permission from the person-in-charge of the establishment to print out their logos and trademarks for commercial use.
Q: I found the image on a website where it said I could use it freely, why was it canceled then?
A: This is because copyright laws have various tiers, COMMERCIAL and NON-COMMERCIAL USE.
On certain websites, you can download it and put it on your computer wallpaper without any issues. This is different from RhinoShield printing it out and selling you the case with the image. Please bear in mind, RhinoShield could be the one held legally liable and not the consumer.
So, unless you are the original author of the image and can provide proof to us or you obtained written proof from the author of said image stating you and RhinoShield are able to use the design/image for commercial purposes; you will not be able to use the image for this service.