First of all, we are really sorry to know about this. We please know that we always do try our best to provide as much information and instructions for our products as possible to have them readily available online for our users.
We’ve also uploaded a plethora of How-To Tutorial Videos for our products for our customers to use as reference and guidance.
If the installation process of your product does not work out very well, whether it be the misalignment of our screen protectors, receiving a damaged Impact Skin, or being unable to remove the case, please reach out to our support team through our web-form and our agents would be more than happy to help you with it!
IMPORTANT: Please never attempt to force or cut off the case before contacting us to avoid damaging your device.