"You tossed your phone on the sofa, and the Impact Protector was scratched."
"You were getting out of your car, your phone drops, the bumper case cracks."
"Your phone was within your bag or purse, and when you took it out? The glass protector shatters."
While we certainly stand behind our products and truly believe in their effectiveness against incoming impacts, we like to remind our customers that our products are there to act as a protective barrier to protect the device from impacts and drops, and will likely be damaged if the force is too great (especially glass protectors), but most importantly, it will protect your phone's integrity.
The energy generated by the impact will be absorbed and dispersed by the case/protector. As your phone came out of the drop (whether it be 11ft or 5ft) unscathed, this would mean that our products had fulfilled its purpose on protecting your phone from the drop.
A scenario where your phone falls on a concrete floor with vs. without a case would have totally different outcomes, for example. In the first scenario, the energy would be transferred directly to your phone and damaged it; while in the second scenario your phone would still be intact, as the energy would have damaged/scuffed the case instead of in your expensive phone, which is totally normal.
We fully understand that our products can’t be kept in pristine condition forever, hence we have our Lifetime Replacement Program