General Shipping Information:
Q: What is the difference between DPD Classic compared to Standard Shipping?
A: The standard shipping for DPD Classic will require your signature on delivery, and your order will be dispatched from our warehouse in France to DPD's own couriers instead of La Poste couriers for the delivery.
Once it arrives at your country, your package will then be handed over to a DPD facility or a partnership company with DPD Group (e.g. SEUR, Chronopost, BRT, PostNord) based on your country.
Q: Can I request to remove the signature on delivery for my parcel?
A: Unfortunately, DPD will always require a signature on delivery from you. However, you are able to contact the couriers to provide additional instructions for your delivery.
Q: Will I receive any notifications before a delivery?
A: DPD couriers will contact you via call/SMS/email a day before the delivery, then once more during the day of the delivery of your parcel. (Note: this service is only available for some countries)
Q: My package got lost/delivery fails?
A: If there are any issues with your delivery, we recommend you contact your nearest courier with your tracking number to find out whether the package was indeed delivered, as they will make several re-delivery attempts upon a failed delivery or leave a calling card to notify you about the unsuccessful attempt (this service varies depending on your country).
If the package was delivered and signed by someone that you are unfamiliar with, please contact us and our support agents will help you out with this!
Q: Can I refuse my package?
A: You can choose to refuse the package, and it will be returned to us. However, please contact our support team to notify us if you are planning to return your order for a refund prior to your delivery. Returning the package to us without informing our support agents will result in your refund being voided, as our agents will need to process a return for refund under our Return & Exchange policy.
Q: Where can I learn more about DPD Classic features?
A: If you would like to know more about what DPD has to offer, you can check out their FAQ page for more information!